Responsible Gambling
Our Commitment to Responsible Gambling
At Goated Casino, we believe that gambling should be an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and support they need to maintain control over their gaming activities.
We recognise that for some people, gambling can become problematic. Our responsibility is to ensure that our platform includes comprehensive safeguards, clear information, and easy access to support services. We work in accordance with Australian gambling regulations and industry best practices to protect our players' wellbeing.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognise the warning signs early so you can take action to protect yourself and those around you.
Common warning signs include:
- Gambling more frequently or with larger amounts than intended
- Thinking about gambling constantly or reliving past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the desired excitement
- Experiencing restlessness or irritability when attempting to reduce or stop gambling
- Using gambling as an escape from problems, stress, or negative emotions
- Lying to family members or friends about the extent of your gambling
- Jeopardising relationships, employment, or educational opportunities due to gambling
- Borrowing money or experiencing financial difficulties as a result of gambling
- Returning to gambling after losses to try to recover money
- Feeling a sense of hopelessness or desperation related to gambling
Self-Assessment Questions
If you're unsure whether your gambling habits are healthy, ask yourself these questions honestly:
- Do you gamble longer than you planned?
- Have you ever hidden your gambling from family or friends?
- Do you gamble with money intended for essentials like bills or groceries?
- Has anyone expressed concern about your gambling?
- Do you feel anxious or irritable when you're not gambling?
- Do you return to gambling to try to win back money you've lost?
- Has gambling affected your work, studies, or relationships?
- Do you feel you've lost control over your gambling?
If you answered yes to several of these questions, we encourage you to reach out for support or use our self-exclusion tools.
Setting Personal Limits
One of the most effective ways to maintain control over your gambling is to set clear personal limits before you play. We make it easy for you to establish and manage these limits through your account settings.
Deposit Limits
Set a maximum amount of money you're willing to deposit within a specific timeframe—daily, weekly, or monthly. Once you reach your limit, you won't be able to deposit additional funds until the period resets.
Loss Limits
Establish a maximum amount you're comfortable losing during a set period. If your losses reach this threshold, your account will be temporarily restricted from further play.
Wager Limits
Set a maximum bet amount for individual games. This helps prevent impulsive large bets and encourages more controlled play.
Time Limits
Decide in advance how long you'll play during each session. Our platform can send you reminders as your session approaches your set time limit, helping you stay accountable.
Self-Exclusion and Cooling-Off Periods
If you feel you need a break from gambling, we offer two options to help you take control:
Cooling-Off Period
A temporary self-exclusion lasting between 24 hours and 6 weeks. During this time, you won't be able to access your account or place bets. You can request this option through your account settings, and it takes effect immediately.
Self-Exclusion
A longer-term self-exclusion lasting a minimum of six months, up to permanently. Once activated, you'll be unable to create a new account or access your existing account during the exclusion period. This is a serious step we take seriously, and requests are processed without delay.
To request self-exclusion or a cooling-off period, log into your account and navigate to your responsible gambling settings, or contact our support team through our website for assistance.
Reality Checks and Session Reminders
Maintaining awareness of your gambling activity is crucial. We've implemented tools to help you stay mindful:
- Session Reminders: Receive periodic notifications during extended play sessions reminding you how long you've been playing and how much you've wagered
- Reality Checks: Pop-up messages that display your account balance, session duration, and amount wagered, encouraging you to reflect on your play
- Account Statement Access: Review detailed summaries of your gaming activity, deposits, and losses at any time through your account
You can customise these notifications in your account settings to suit your preferences.
Protection of Minors
We are firmly committed to preventing access to our platform by anyone under 18 years of age. It is illegal to gamble if you are under 18 in Australia, and we take this responsibility seriously.
Our safeguards include:
- Age verification checks during account registration
- Identity verification to ensure accounts belong to the person registering
- Monitoring for suspicious activity that may indicate underage access
- Parental controls and device-level restrictions available to help protect minors in shared household environments
If you're a parent or guardian concerned about a young person's access to gambling sites, we encourage you to speak with them about the risks and to use device-level parental controls available through your device settings.
Helpful Resources and Helplines
If you or someone you know is struggling with problem gambling, support is available. The following organisations in Australia provide confidential help and information:
Gambling Help Online
Gambling Help Online is a free, confidential counselling and referral service provided by the Australian government. It offers live chat, phone counselling, and online resources.
Lifeline
Lifeline provides crisis support and suicide prevention services. Call 13 11 14 (available 24/7) if you're in emotional distress.
Problem Gambling Foundation
Many state-based organisations provide specific support. Check your state's responsible gambling webpage for local helplines and services.
National Gambling Helpline
Contact 1800 858 858 for free, confidential gambling counselling and support services across Australia.
How to Get Help
Getting help is a sign of strength, not weakness. Here's how you can reach out:
- Seek Counselling: Contact one of the helplines listed above to speak with a trained counsellor who can provide confidential support and guidance
- Talk to Someone You Trust: Share your concerns with family or friends who can provide emotional support and accountability
- Use Our Self-Exclusion Tools: Immediately access our self-exclusion or cooling-off options through your account to create breathing room
- Request Account Restrictions: Ask our support team to help you implement deposit, loss, or time limits on your account
- Seek Financial Advice: If gambling has created financial difficulties, consider speaking with a financial counsellor or community service organisation
Our Responsible Gambling Tools
Goated Casino provides a comprehensive suite of tools designed to help you gamble responsibly:
- Deposit Limits: Set daily, weekly, or monthly deposit caps tailored to your budget
- Loss Limits: Establish maximum loss thresholds that trigger account restrictions
- Wager Limits: Control the maximum bet size for individual games
- Time Limits: Decide session length with automatic logout capabilities
- Session Reminders: Receive notifications about your play duration and spending
- Reality Checks: View your account balance and session statistics at any time
- Cooling-Off Periods: Take a temporary break from gambling when needed
- Self-Exclusion: Exclude yourself for six months to permanently
- Account Statement Access: Review your complete gambling history and account activity
All these tools are available through your account settings. We encourage every player to use at least some of these features to help maintain healthy gambling habits.
Supporting Others
If you're concerned about a friend or family member's gambling, you can help by:
- Having a non-judgmental conversation about your concerns
- Offering support and listening without criticism
- Providing information about available helplines and resources
- Encouraging them to seek professional help
- Setting boundaries to protect your own wellbeing
Remember that problem gambling is a treatable condition, and support is available.
Our Commitment Continues
Responsible gambling is an ongoing commitment from Goated Casino. We regularly review and update our policies, tools, and support options to reflect best practices and player feedback. Your wellbeing is our priority, and we're here to support you every step of the way.
For more information about our responsible gambling practices, please review our Terms and Conditions or Privacy Policy. If you have questions about our responsible gambling tools or need assistance, please contact us through our website.